Is Fansedge Good for Small Businesses? (2026)

Numerous customers report issues with shipping, including delayed shipments, items sent to the wrong location, and lack of updates. Some reviewers also mention paying for expedited shipping that was not actually provided, while others report orders never arriving at all. "Payed for expedited shipping. Order was 'sent to the wrong location'. No updates for 3 days even after I called the shipping company."

Many reviewers express dissatisfaction with Fansedge's customer service, citing difficulties in contacting representatives, unhelpful or automated responses, and long wait times. Some customers report being disconnected during chats or calls, while others mention receiving conflicting information or encountering representatives unable to resolve their issues. "Horrible customer service. They don't inform you that the product you ordered is out of stock for like ten days."

A significant number of reviewers report problems with returns and refunds, including unexpected return shipping fees, difficulties in initiating returns, and delays in receiving refunds or store credits. Some customers also mention being offered e-gift cards instead of refunds to their original payment method, which they found undesirable. "what a ripoff.....I bought a hat which took over a week to get...It did not fit even though it said one size fits all. So I returned it...Fansedge charged me $5.00 to ship it to me and then $10.00 to return a hat which does not fit...."

Several customers express concerns about the quality of the merchandise received, describing items as cheap, poorly fitted, or not as pictured on the website. Some reviewers question the authenticity of the products, suggesting they may not be genuine licensed merchandise. "Extremely low grade quality clothing. I spent $200 for 3 items thinking they were genuine NBA official merchandise. What I received was cheap quality crap, weird fit and just generally very po..."

Several reviewers complain about inaccurate sizing charts, with items arriving significantly smaller or larger than expected. This leads to frustration and the need for returns or exchanges. "Ordered jacket for husband for Xmas and followed their 'size chart' which item is actually 8 inches smaller than it said it would be."

A few customers report receiving excessive marketing emails from Fansedge, even after attempting to unsubscribe. This is seen as an annoyance and a violation of their preferences. "So i have literally clicked their Unscribe link 3 times and put my info in. That didnt work somehow. I reached out to their chat line 2 times and i am still receiving Multiple marketing emails a day which I DO NOT WANT."

Several reviewers specifically praise a customer service representative named Ruth for her helpfulness, professionalism, and ability to resolve issues. These positive experiences stand in contrast to the more common complaints about customer service. "I had a problem with one of my orders and thanks to Ruth and her professional customer service got it resolved. I would like for her to have some recognition by either a bonus or something because she went above and beyond."